Terms of service

Last Updated: October 21, 2026

Overview

This website is operated by STELLARJAY LLC. Throughout the site, the terms "we," "us," and "our" refer to STELLARJAY LLC.

STELLARJAY LLC operates Stellarjay.com and offers this website, including all information, products, and services available through it, subject to the terms, conditions, policies, and notices outlined below.

By visiting our website or purchasing products from us, you agree to these Terms of Service ("Terms"), including any additional policies referenced or linked on our website.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, please discontinue use of the website.

Our online store is powered by Shopify Inc., which provides the e-commerce platform that allows us to sell our products.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where applicable.

You agree not to use our website or products for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or engage in activities that could damage or interfere with the website's operation.

We reserve the right to restrict access to our services for violations of these Terms, subject to applicable law.

2. General Conditions

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, unauthorized resale, product unavailability, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, content, or services without prior written permission.

3. Product Information

We make reasonable efforts to provide accurate descriptions, photographs, ingredient information, and pricing for our products.

Because STELLARJAY products are made with natural ingredients, minor variations in color, texture, appearance, or consistency may occur between batches.

We reserve the right to improve or modify product formulations, ingredients, packaging, and descriptions as our products evolve.

Any material changes to a product will be reflected in the applicable product information. Products shipped will correspond to the description and ingredient information applicable to the order.

We cannot guarantee that products will meet every individual's personal preferences or expectations.

4. Product Use and Safety

STELLARJAY hair products are intended for external use only.

Customers should review the ingredient information before use, particularly if they have known sensitivities or allergies to natural oils, essential oils, beeswax, or other ingredients.

Discontinue use if irritation or an adverse reaction occurs. Seek medical advice when appropriate.

Individual results may vary depending on hair type, application, and personal sensitivities.

Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.

Nothing in these Terms limits any rights or remedies available under applicable consumer protection or product liability laws.

5. Pricing and Availability

All product prices are displayed in U.S. dollars unless otherwise stated.

Prices, product availability, packaging, and promotions may change without prior notice.

We reserve the right to limit quantities purchased per customer, household, or order.

If a product becomes unavailable after an order has been placed, we will contact you regarding available options, including a refund.

Applicable taxes will be calculated and displayed during checkout.

6. Orders and Billing Information

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

We reserve the right to review, limit, or cancel orders that appear fraudulent, unauthorized, or inconsistent with normal retail purchasing.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

If necessary, we may contact you using the information provided during checkout.

7. Shipping and Delivery

STELLARJAY offers free standard shipping to all 50 U.S. states, including Alaska and Hawaii.

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

Shipping times may vary based on destination, carrier operations, weather, and other circumstances beyond our reasonable control.

For additional information regarding shipping methods, delivery, and missing packages, please review our Shipping Policy.

8. Returns and Refunds

We offer a 30-day return policy beginning on the date your order is delivered.

Opened or partially used products may be eligible for return, provided the remaining product is returned in its original container.

Customers are responsible for return shipping costs for standard returns. Refunds are issued according to our Return & Refund Policy.

For complete details, please review our Return & Refund Policy.

9. Intellectual Property

All original content on Stellarjay.com, including our branding, logos, product photography, written content, graphics, and website design, is owned by STELLARJAY or used with appropriate permission.

This content may not be reproduced, distributed, modified, or used commercially without prior written authorization, except as permitted by applicable law.

10. Customer Reviews and Submissions

We welcome customer feedback, product reviews, and suggestions.

By voluntarily submitting a review or other content for publication on our website, you grant STELLARJAY a nonexclusive, royalty-free license to display, reproduce, and share that content in connection with our business and marketing activities.

You represent that you have the necessary rights to submit such content and that it does not violate the rights of others.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

Private customer correspondence is not automatically considered permission to publish personal messages or photographs.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by external companies, including payment processors and shipping providers.

We are not responsible for the content, policies, or practices of independent third-party websites.

We encourage customers to review the terms and privacy policies of any third-party services they choose to use.

12. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or shipping.

We reserve the right to correct such errors and update information as necessary.

If an error materially affects an order that has already been placed, we will contact the customer to resolve the issue, including offering cancellation and a refund where appropriate.

13. Prohibited Uses

You agree not to use our website or its content to:

  • Engage in unlawful, fraudulent, or deceptive activities.

  • Violate intellectual property or privacy rights.

  • Submit malicious code or interfere with website security.

  • Collect personal information without authorization.

  • Harass, threaten, or abuse other individuals.

  • Misrepresent your identity or provide fraudulent purchase information.

  • Interfere with the normal operation of our website or services.

We reserve the right to restrict access or cancel orders associated with prohibited activities, consistent with applicable law.

14. Disclaimer of Warranties

We strive to provide accurate information, reliable website functionality, and quality products.

However, we cannot guarantee that access to our website will always be uninterrupted, error-free, or available.

To the extent permitted by applicable law, the website and its informational content are provided on an "as available" basis.

Nothing in these Terms excludes warranties, consumer protections, or other rights that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, STELLARJAY shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability arising from defective products where applicable.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless STELLARJAY from third-party claims, damages, or reasonable expenses arising from your unlawful use of our website, infringement of third-party rights, or material violation of these Terms.

This provision does not apply to claims arising from STELLARJAY's own negligence, misconduct, or violation of applicable law.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary without affecting the validity of the remaining provisions.

18. Termination

We reserve the right to suspend or terminate access to our website or services for violations of these Terms.

Termination does not affect rights or obligations arising from transactions completed before termination, including applicable refund obligations and consumer rights.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Idaho, United States, without regard to conflict-of-law principles.

Nothing in this provision limits consumer protections that may apply under the laws of a customer's jurisdiction.

20. Changes to Terms of Service

We may update these Terms periodically to reflect changes in our products, business operations, or legal requirements.

The most current version will be available on this page, along with its effective or last-updated date.

Changes will apply prospectively unless otherwise permitted by applicable law. Material changes will be communicated when legally required.

21. Contact Information

For questions regarding these Terms of Service, please contact:

STELLARJAY

Website: https://stellarjay.com

Email: hello@stellarjay.com