Refund policy

At STELLARJAY, we stand behind the quality of our products and want you to be satisfied with your purchase. If you're not happy with your pomade, we offer a 30-day return policy.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

We understand that finding the right hair product takes some experimentation. You're welcome to try our pomade, and if it isn't right for you, simply contact us to initiate a return.

Opened or partially used products are eligible for return, provided the remaining product is returned in its original container.

Once your return is approved, you'll be responsible for shipping the remaining product back to us. We will refund the original purchase price of the product, excluding any separately charged shipping fees.

How to Start a Return

To request a return, email hello@stellarjay.com within 30 days of receiving your order. Please include your order number and a brief explanation of your return request.

We'll provide instructions and the appropriate return shipping address.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us at hello@stellarjay.com as soon as possible.

Include your order number and, if possible, photographs of the issue.

We'll review the situation and work with you to provide an appropriate replacement or refund at no additional cost to you.

Items Not Eligible for Return

We cannot accept returns on gift cards or final-sale items, except where required by law.

Products purchased through third-party retailers, including salons, marketplaces, or other online stores, must generally be returned through the original retailer according to their return policy.

Refunds

Once we receive and inspect your returned product, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact hello@stellarjay.com.

Questions?

For questions about returns, refunds, or your order, contact us at hello@stellarjay.com.