At STELLARJAY, we take care in preparing and packaging every order to ensure your products arrive safely.

Free Shipping

We offer free standard shipping on all orders within the United States, including Alaska and Hawaii, with no minimum purchase required.

Order Processing

Orders are typically processed and shipped within 3–5 business days after purchase, excluding weekends and holidays.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Shipping Methods

We ship using the United States Postal Service (USPS).

Orders are generally shipped via USPS Ground Advantage or USPS Priority Mail, depending on package weight, size, and shipping requirements.

Delivery times vary based on destination and carrier conditions. Shipping estimates do not include order processing time.

Shipping Restrictions

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

We do not offer shipping to U.S. territories or international destinations at this time.

Lost or Missing Packages

If you believe your package has been lost or is significantly delayed in transit, please contact us at hello@stellarjay.com so we can help investigate.

Occasionally, shipping delays occur due to weather, holidays, or carrier-related circumstances.

Packages that have not been delivered within 30 days of shipment may be considered lost. At that point, we'll review the circumstances and arrange an appropriate replacement or refund.

Delivered or Stolen Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location and contact USPS.

If you still cannot locate your package, contact us at hello@stellarjay.com so we can review the situation.

STELLARJAY is not responsible for packages stolen after confirmed delivery, except where otherwise required by law.

Questions?

For questions about shipping or your order, please contact hello@stellarjay.com.